Resource Recovery Devonport Trust
Last updated: 16 September 2025
1. Introduction
Resource Recovery Devonport Trust (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (devonportrecycle.co.nz) or use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Request quotes or book services
- Contact us via phone, email, or contact forms
- Subscribe to newsletters or updates
- Create a trade account
- Visit our facility
This may include:
- Name and contact details (phone, email, address)
- Business information (company name, ABN)
- Service requirements and preferences
- Payment information (processed securely through our payment providers)
2.2 Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system details
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from:
- Payment processors (transaction confirmations)
- Credit reference agencies (for trade accounts)
- Business directories (to verify company information)
3. How We Use Your Information
3.1 Primary Uses
We use your information to:
- Provide and deliver our waste disposal and skip hire services
- Process payments and manage accounts
- Respond to inquiries and customer service requests
- Schedule deliveries and collections
- Send service confirmations and updates
3.2 Communication
With your consent, we may use your information to:
- Send newsletters about our services and community programs
- Provide updates about waste disposal and recycling
- Inform you about new services or changes
- Send educational content about environmental sustainability
3.3 Business Operations
We may use information for:
- Improving our services and website functionality
- Conducting business analysis and research
- Complying with legal obligations
- Protecting against fraud and ensuring security
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Service Providers
We may share information with trusted third parties who assist us:
- Payment processors (for secure payment handling)
- IT service providers (for website and system maintenance)
- Delivery and logistics partners (for skip delivery/collection)
- Professional advisors (legal, accounting services)
4.3 Legal Requirements
We may disclose information when required to:
- Comply with applicable laws and regulations
- Respond to legal processes (subpoenas, court orders)
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Secure data transmission (SSL encryption)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
5.2 Data Retention
We retain your information only as long as necessary for:
- Providing services and fulfilling legal obligations
- Resolving disputes and enforcing agreements
- Business records and tax requirements (typically 7 years)
5.3 Data Breach
In the unlikely event of a data breach, we will:
- Assess and contain the breach immediately
- Notify relevant authorities as required by law
- Inform affected individuals if required
- Take steps to prevent future breaches
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Update your contact preferences
- Request deletion of your information (subject to legal requirements)
6.2 Communication Preferences
You can:
- Unsubscribe from marketing emails using the link provided
- Contact us to update your communication preferences
- Opt out of non-essential communications
6.3 Cookies and Tracking
You can:
- Adjust browser settings to refuse cookies
- Clear existing cookies from your device
- Use browser privacy modes
Note: Disabling cookies may affect website functionality.
7. Cookies and Website Analytics
7.1 Types of Cookies
We use:
- Essential cookies: Required for website functionality
- Analytics cookies: To understand website usage and improve performance
- Functional cookies: To remember your preferences
7.2 Third-Party Analytics
We may use Google Analytics or similar services to analyze website traffic. These services may collect anonymous usage data.
7.3 Managing Cookies
You can manage cookie preferences through your browser settings or contact us for assistance.
8. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware we have collected information from a child, we will delete it promptly.
9. International Data Transfers
Your information is primarily stored and processed in New Zealand. If information is transferred internationally, we ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
10.1 Policy Updates
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New technologies or services
10.2 Notification of Changes
We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications (for material changes)
- Updating the “Last updated” date
11. Contact Information
11.1 Privacy Inquiries
For questions about this Privacy Policy or your personal information:
Resource Recovery Devonport Trust
27 Lake Road, Devonport
Auckland 0624
Phone: 09 445 3830
Email: [email protected]
11.2 Complaints
If you have concerns about how we handle your information:
- Contact us directly using the details above
- We will investigate and respond within 20 working days
- If unsatisfied, you may contact the Privacy Commissioner at privacy.org.nz
12. Legal Basis for Processing
We process your information based on:
- Contract performance: To provide services you’ve requested
- Legitimate interests: For business operations and improvements
- Legal compliance: To meet regulatory requirements
- Consent: For marketing communications (where required)
13. Data Protection Officer
For privacy-related inquiries, you may contact our designated privacy contact at [email protected]
This Privacy Policy is part of our commitment to transparency and protecting your privacy. By using our website or services, you acknowledge you have read and understand this policy.